Focus on customer satisfaction by optimizing your after-sales service

After-sales service for SMEs : organize your maintenance and your teams

After-sales service is an essential element of your customers’ satisfaction : they expect your SME and your teams to be as quick as possible in taking into account their maintenance request, and to be very efficient in following up and carrying out interventions, whether they are preventive or corrective.

Synoptic ERP's after-sales service module is there to help you meet these requirements by allowing you :

To have an efficient ticketing service
Optimize your maintenance operations
To strengthen your customer relationship
Improve the responsiveness of your technical teams
To fluidify communication between the different departments of your SME
Optimize the use of your human and material resources
To make your maintenance contracts profitable with efficient invoicing

Would you like to boost your after-sales service?

Our sales team is here to answer all your questions.

An efficient after-sales service module for your SME

The after-sales service module of Synoptic ERP accompanies your SME at all stages of after-sales service management in order to guarantee maximum customer satisfaction.

Efficiently manage your customer assets and contracts

Identification and follow-up of the customer asset.
Contract management.
Management and follow-up of customer calls.
Management and follow-up of contract duration.
Management of serial numbers.
Invoicing of contracts.
Renewal of contracts with index management.

Process your tickets/applications quickly

Opening the application.
Identification of the equipment or element of the park.
Assignment to the team.
Links to quotations.
Links to intervention orders.

Plan your interventions with ease

Identification and supply of the necessary parts or components.
Planning of intervention orders.
Operator load management.
Follow-up of actions carried out by contract, by customer, by equipment.
Follow-up of times and stock withdrawals.
Traceability of interventions on equipment.
Management of spare parts.
Invoicing of interventions.

Additional modules

The modules of Synoptic ERP are complementary. You wish to go further ? These modules work in complete synergy with the after-sales service functionalities presented :

Commercial management

Organize your customer relationship, seize opportunities
Business Intelligence (BI)

Track your data with the power of MyReport : the Business Intelligence solution for SMEs
Finance, HR and accounting

Opt for tailor-made accounting management interfaced with your ERP

With this after-sales service portal the customer can find the documents related to his equipment and has the possibility to open tickets to get information or to be informed about incidents.

Testimonial - ALFI Technologies – After-sales service

Read the testimonial